
October 28, 2026
One of the biggest concerns for landlords is what happens when a tenant stops paying their rent. While most tenancies run smoothly, it’s important to understand the steps that should be taken if rent falls into arrears and when legal action may become necessary.
At Gilson Gray, we follow a structured rent collection process designed to resolve payment issues quickly while ensuring all legal requirements are met.
Rent is due on the date set out in the tenancy agreement. If payment has not been received by that date, the account is considered to be in arrears.
As part of our management service, we monitor rent payments and record all payments received as soon as they clear into our client account.
Our priority is always to resolve the issue through communication. Typically, our rent arrears process includes:
Many cases are resolved at this stage, particularly where the tenant has experienced a short-term financial difficulty, or there has been an administrative error.
For most Private Residential Tenancies (PRTs) in Scotland, landlords cannot charge administration fees or penalty charges simply because rent has been paid late.
Instead, the focus should always be on recovering the outstanding rent through the appropriate procedures.
If the tenant continues to fall into rent arrears despite reminders and opportunities to pay, landlords may need to begin formal legal proceedings.
Under Scottish law, this starts with serving the tenant a pre-action notice. If no attempt is made to clear the arrears following this, we would then look to serve a Notice to Leave on the grounds of rent arrears. The tenant must be in at least three consecutive months of arrears befor a Notice to Leave can be served.
If the tenant does not leave voluntarily or clear the arrears where applicable, the landlord can then apply to the First-tier Tribunal for Scotland (Housing and Property Chamber) for an eviction order.
The Tribunal will consider the evidence before deciding whether to grant the order.
Can landlords recover unpaid rent? Yes. An eviction order does not automatically recover the money owed. If rent remains outstanding after the tenancy has ended, landlords can pursue the former tenant for the unpaid balance through debt recovery procedures. Depending on the circumstances, this may include tracing the former tenant and raising a court action to recover the debt.
Managing rent arrears can be stressful and time-consuming. Our property management team monitors rent payments daily, keeps landlords informed throughout the process, and takes appropriate action as soon as arrears arise.
Where legal action becomes necessary, we work closely with our specialist debt recovery team to guide landlords through the eviction process and, where appropriate, assist with recovering outstanding rent.
| Katie Macleod Operations and Accounts Manager | ||||
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The information and opinions contained in this blog are for information only. They are not intended to constitute advice and should not be relied upon or considered as a replacement for advice. Before acting on any information contained in this blog, please seek solicitor’s advice from Gilson Gray.

Katie joined Gilson Gray in 2021 as the Account and Compliance officer for the Lettings department, following five years previous experience as a Property Manager. She was promoted to Operations & Account Manager in 2024 and now oversees day-to-day operations of the department.