What Does a Fully Managed Lettings Service Include?

What Does a Fully Managed Lettings Service Include?

Being a landlord involves much more than collecting rent. From finding suitable tenants and arranging repairs to managing inspections and keeping on top of legal requirements, the day-to-day responsibilities can quickly become time-consuming.

At Gilson Gray Lettings, our fully managed lettings service is designed to take the pressure off landlords by managing the practical demands of a tenancy from start to finish. Whether you own one rental property or a larger portfolio, we provide support to help protect your investment and make being a landlord more straightforward.

Property Marketing and Finding Tenants

Finding the right tenant is an important first step. Our team manages the process, from marketing your property and arranging viewings to carrying out tenant referencing and preparing tenancy paperwork.

We also coordinate inventories and move-in arrangements, helping ensure everything is in place when a new tenancy begins.

Rent Collection and Arrears Management

Keeping track of rental payments is essential for maintaining a healthy property investment. Our team collects rent, monitors payments, maintains landlord statements and follows up on arrears when payments are missed.

If rent arrears arise, we can communicate with tenants and discuss the appropriate next steps.

Repairs, Maintenance and Property Inspections

Unexpected repairs are an inevitable part of property ownership. From plumbing problems to heating breakdowns, dealing with maintenance issues can be difficult when you have other commitments.

Our team acts as a point of contact for tenants, coordinates contractors and keeps landlords informed about reported issues and required works. We also carry out routine property inspections to help monitor the condition of the property and identify concerns that may need attention.

Compliance and Safety Checks

Scottish landlords must meet a range of legal and safety requirements, and keeping track of certificates, inspections and renewal dates can be challenging.

Gilson Gray Lettings helps landlords manage these responsibilities by arranging relevant compliance appointments, including gas safety checks and Electrical Installation Condition Reports (EICRs), alongside other applicable checks and requirements.

Although landlords retain their legal responsibilities, our support helps keep important dates on the radar and ensures necessary appointments can be coordinated.

Ongoing Tenant Communication

Managing a tenancy does not end once the keys have been handed over. Tenants may have questions, report maintenance issues, or need assistance during their stay.

We manage day-to-day communication; landlords have a dedicated point of contact for tenancy matters. Our team helps coordinate responses, liaise with contractors and keep landlords updated when decisions or approvals are required.

The Added Benefit of a Wider Legal Firm

One of the advantages of choosing Gilson Gray Lettings is that our property management service sits within a wider legal firm.

If a tenancy issue escalates, for example through persistent rent arrears or the need to recover possession of a property, landlords can access our Debt Recovery team for support with the appropriate legal process.

Having access to property management expertise and legal support within the same firm can provide valuable reassurance when more complex situations arise. Any legal work will be subject to the relevant team’s terms and fees.

Is Fully Managed Lettings Right for You?

A fully managed service can be particularly useful for landlords with busy schedules, properties in different locations or limited time to manage a tenancy themselves.

From marketing and tenant referencing to rent collection, inspections, maintenance coordination and compliance appointments, our team manages the agreed day-to-day responsibilities on your behalf.

Being a landlord does not have to mean handling every enquiry, repair or payment personally.

At Gilson Gray Lettings, we combine comprehensive property management with access to the wider expertise of our firm, helping landlords manage their properties with confidence and professional support.

Looking for a fully managed lettings service across Scotland? Contact Gilson Gray Lettings to discuss your property and find out how we can help.

The information and opinions contained in this blog are for information only.  They are not intended to constitute advice and should not be relied upon or considered as a replacement for advice.  Before acting on any information contained in this blog, please seek a solicitor’s advice from Gilson Gray.