How Customers and Estate Agents Can Help Prevent Delays in Property Transactions

At Gilson Gray, we know how frustrating delays can be during a property transaction for you, your clients, and everyone else involved. That’s why our National Account Management team is here to work closely with estate agents like you to streamline the process and deliver a smooth, efficient experience every time.

*The information in this blog relates to England and Wales only

Maintaining strong relationships with our estate agent partners is at the heart of what we do. When we work together from the outset, communication is clearer, timelines are tighter, and clients feel more supported which ultimately leads to faster completions and happier customers.

Here are a few simple ways you and your clients can help prevent delays:

For Buyers and Sellers:

• Instruct a solicitor early – This gives us time to complete ID checks and prep key documents before an offer is even agreed.
• Get paperwork ready – Certificates, warranties, and permissions should all be gathered up early to avoid last-minute searches.
• Respond quickly – Prompt replies help keep momentum.
• Sort finances upfront – Mortgage in principle and deposit ready? Great — it speeds things up later.

For Estate Agents:

• Share complete info – Full Memorandum of Sale details from the start helps avoid hold-ups.
• Encourage early legal instruction – It can shave weeks off the process.
• Keep communication flowing – Regular, proactive updates make a big difference.
• Chase (gently!) when needed – Sometimes a polite nudge works wonders.

Teamwork Makes All the Difference

If you’ve recommended a solicitor to your client, especially an in-house option, remember that recommendation was made for a reason. You know how closely we work with your team, how quickly we act, and how aligned we are with your standards and pace.

That partnership — solicitor, estate agent, and client is what drives transactions forward.

Let’s Chat

If you’d like to learn more about how we can support your agency and your clients, our team is here and ready to help. The earlier we get involved, the more we can do.

Let’s make your next transaction your smoothest yet.